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Sales FAQ's

 

Contents

Materials and Choices:

What comes with the Tipi?

Where do the Tipi poles come from?

What type of canvas do you use?

What is the best colour of canvas to use?

How about coloured trim?

Can you do painted canvas, custom designs or canvas applique work?

What is the difference between Kyrgyz Willow Yurt frames and Ash Yurt frames?

Which size Tipi or Yurt do I need?

Flooring:

What flooring would you recommend?

What considerations are there for wooden floors?

Groundwork and Siting:

What groundwork preparation needs to be carried out for my Tipi or Yurt site?

What other considerations are there for siting?

Do Tipis and Yurts stay up permanently or are they normally taken down off season?

Is a Yurt or Tipi suitable for extreme weather such as heavy rain and gales?

Heating and Lighting:

How do I have a fire in my Tipi?

How much does a Yurt wood burning stove generally cost?

Are the Twin Walled Flue and Stove extras really necessary in a Yurt?

What are the flaps at the top of the Tipi for, and how do they work?

What lighting is generally used inside a Tipi or Yurt and is electricity necessary?

Maintenance:

Will there be any maintenance to carry out on my Tipi or Yurt?

Is there an approximate lifespan of a Hearthworks Yurt?

Can you help with Canvas Maintenance?

Ordering and Delivery

We are based overseas. Is there an indication of the estimated delivery charge?

What is the order to delivery time?

Can I have my Yurt/Tipi delivered?

How do I order?

 

Materials and Choices:

What comes with the Tipi?

All Hearthworks Tipis come with their own fitted canvas bag. We supply our Tipis with 12 “ handmade Ash pegs as well as a full set of lacing pins for the front section. A  rope also comes with your Tipi, appropriate for the size, as well as metal pegs for the Inner Liner and Polyester cord. The main rope is from attractive and durable PolyHemp.

 

Where do the Tipi poles come from?

The Tipi Poles are made from hand-finished Spruce or Douglas fir sourced from sustainably managed woodland in Devon and Wales.

 

What type of canvas do you use?

Our Tipis and Yurts are manufactured from the finest quality Polycotton canvas: Regentex plain weave 12 oz/yd2, treated against Fire, Water and Rot. All this is to Britsh standards BS 7837: 1996, BS 2087 and BS 3408. This is manufactured in the UK by British Milleraine - probably the most established and well recognised canvas manufacturers in the UK. Much of the Polycotton canvas we use is manufactured to even higher MOD specifications, which effectively triples the specifications of water repellency.

 

What is the best colour of canvas to use?

Usually the main body of the canvas structure  is in natural White or Sand colour, which is increasingly popular as it shows less marks over time and ages better cosmetically, especially when the Tipi or Yurt is on a permanent pitch or sited in a shaded spot for long periods. There is however a reduction in the amount of light penetration with Sand and darker colours, so the interior will not be as bright in the daytime as with white canvas.

 

How about coloured trim?

Coloured trim is available at no extra cost. The options include Olive Green, Forest Green, Imperial Blue, Navy Blue, Burgundy, Dark Brown, Orange, Sand and Light Sand. Other vibrant colours of cotton canvas are also available if required.

 

Can you do painted canvas, custom designs or canvas applique work?

Yes we can carry out customised canvas design work if required, as well as commissioned artwork. Related costs depend on the complexity of the design and the time it would take. Please enquire for more details.

 

What is the difference between Kyrgyz Willow Yurt frames and Ash Yurt frames?

The Kyrgyz Willow Yurts are traditionally made frames we import from Kyrgyzstan.

The main differences with the Ash Yurts are as follows:

 

Which size Tipi or Yurt do I need?

That entirely depends on the use of the Tipi or Yurt, and how many people are intended to fit inside. As Tipis are a conical shape they have more space at floor level and less standing room. A Yurt has vertical walls so there is a similar amount of floor space as standing space. For this reason we would usually say that a Yurt can have a slightly smaller diameter to be the equivalent size to a Tipi of a slightly larger diameter. For example, we recommend an 18 ft  diameter Tipi for sleeping up to 6 adults comfortably, or allowing a seated circle of 14 people. Whereas with a Yurt we would recommend a 16 ft diameter size as having the same capacity. Please see the specifications on the individual product page for more details. It is also worth bearing in mind when deciding on size that the smaller structures are easier to put up and take down than the larger ones, and larger Tipis and Yurts often require more people to safely install them.

 

Flooring:

What flooring would you recommend?

The type of flooring depends on the use of your Tipi and its time in. In general we recommend ordering a heavy duty PVC  fitted ground sheet. These are made to measure and come in a wide variety of colours. This is then covered with fitted and hemmed natural Coir (coconut fibre) matting, for a neat and aesthetic finish. On more permanent siting, exterior decking and raised platform floors can work well.

 

What considerations are there for wooden floors?

Our wooden flooring system uses a system of concrete deck blocks that can allow the deck to be sited on uneven ground, however compensating for gradient can take more materials and also take more time during construction. As long as we know about this in advance, it causes little problem, extra groundwork will have to charged for. For the simplest and most cost effective installation of a decking or chipboard flooring it is best to ensure the area is flat. We would usually recommend that 10 cm of top soil is removed and ideally then covered in gravel or compacted hardcore, with weed suppressant membrane to prevent the growth of foilage under the deck. Be sure to specify any considerations for access to the site, as this can also effect the associated costs.

 

Groundwork and Siting:

What groundwork preparation needs to be carried out for my Tipi or Yurt site?

For a Tipi or Yurt sited on the earth without a solid floor all that is really needed is a relatively flat site with reasonable soil drainage. It does make sense to have prepared the site to some degree to ensure the area is free from uneven areas (although you can pretty much pitch a Tipi anywhere, even on slightly sloping ground). With a sloping site it is advisable to dig a trench around the back to divert the ground water run off in heavy rain. Importantly, with a Tipi, there should be enough free space around the Tipi for the manoevering of the smoke flap poles, ideally 2 metres.

What other considerations are there for siting?

It is good to try to avoid overhanging trees and branches, which can shed leaves and sap on the canvas and over a long period can reduce its lifespan. Tipis and Yurts are free-standing structures that are best sited in an open, grassy area not too overhung by trees or too subject to heavy winds, so do consider this in terms of your proposed location.

 

Do Tipis and Yurts stay up permanently or are they normally taken down off season?

Tipis and Yurts can stay up permanently. If a Yurt is equipped with felt insulation and a wood stove or heater it will be suitable for all year round use. With a Tipi it is recommended to have an inner lining and a large central hearth if it is to be used throughout the winter in the UK. If the Yurt or Tipi is only being used in the summer season, it will prolong its lifespan if it is taken down and put in dry storage for the winter months.

 

Is a Yurt or Tipi suitable for extreme weather such as heavy rain and gales?

Yurts and Tipis can be made suitable for heavy weather. They are very aerodynamic for strong winds, although it is sensible to have extra long stakes and to use all the fixing points to withstand extreme gales. It will depend a bit on the site location ie. how exposed and windswept it is. Generally it is better not to face the door of the Tipi or Yurt into the prevailing wind and to make sure the door stays firmly lashed down in extreme weather.

 

Heating and Lighting:

How do I have a fire in my Tipi?

The fire is the heart and hearth of the Tipi. On a temporary site the fire can be contained in a simple hearth on the earth, with or without a stone surround. The flooring covering obviously needes to allow for this with a gap in the centre of the groundsheet and matting. Another option is to contain the fire in a firedish, over a solid groundsheet and Coir matting. We generally use paving slabs to create an internal hearth over the flooring. With a solid deck flooring on a permanent site, a customised hearth in the centre of the deck creates the most spectacular option. The performance of the fire depends primarily on the quality of the wood used, obviously dry hardwood logs being preferable.

 

How much does a Yurt wood burning stove generally cost?

The Wood Stove itself is about  £400 to £800, but the extras all add up. With twin walled flue, a silicone and stainless steel roof plate, a rain cap on top of the flue, paving slabs for the stove to rest on, a stainless steel back plate to protect the trellis - the full cost can come to over a thousand pounds.

 

Are the Twin Walled Flue and Stove extras really necessary in a Yurt?

The Steel backing plate is just a barrier to put between the trellis and the stove as a safety measure, and you will likely find that sort of thing readily available in a country so used to wood-stoves (eg a vermiculite board. You could even use a fire extinguishing blanket like you use to put out a fire on a cooker, or something like a welder's blanket in a pinch.) Just remember to allow a minimum of 18" between the back of the stove and your fireproof surface. If you don't have a fireproof barrier, the safety distance increases to 3' which is a bit more of an invasion in terms of space in the room!

We always recommend that people use single walled flue inside the Yurt as it radiates the most heat, but have twin-walled flue from the point where the flue exits the Yurt roof. The twin-walled flue adds an extra safety measure, but also has the benefit of improving the stove's functioning as it will keep the temperature inside the flue more stable, which improves how well it draws and reduces blow back. This arrangement is a bit more expensive as you need to have a single-to-twin walled flue connector and the Twin-walled section is also more expensive than the single-walled portion, but it really does make a difference.

We always use include an access door in the flue to assist in keeping the flue clean.

We mount a heat-proof silicone flue collar on the canvas roof for safety.

 

What are the flaps at the top of the Tipi for, and how do they work?

The flaps at the top are designed to funnel smoke and air out of the Tipi, and as well as ventilation they enable you to have an open fire in the centre of the Tipi. Each flap has a pole going into a pole pocket at the top of the flap, and the poles are adjusted from outside the Tipi depending on which way the wind is blowing.

 

What lighting is generally used inside a Tipi or Yurt and is electricity necessary?

If the Tipi or Yurt can be supplied with electrics then it would be possible to use any type of lamp or lighting you prefer. What works well is to have soft white fairy lights around the wall. There are also lots of options without mains electrics ranging from candles and tea light lanterns, to battery or solar powered LED lights.

 

Maintenance:

Will there be any maintenance to carry out on my Tipi or Yurt?

Given the nature of Tipis and Yurts, in that they are nomadic temporary structures and not solid buildings, it's quite likely you will have occasion to make adjustments to the positioning of the canvas, and tighten the ropes and pegs over time. The wooden framework does not usually require much maintennace, but the canvas cover will need cleaning from time to time. This may involve clearing off any falling leaves and debris from over-hanging trees. The canvas can be spot cleaned if there are any mud and stains (but not jet washed as this will wash out the proofing). It is sometimes better to take the Tipi or Yurt down periodically to carry out maintenance and cleaning tasks..

 

Is there an approximate lifespan of a Hearthworks Yurt?

The Polycotton Canvas should last 7 to 10 years in constant use, and much longer with occassional use. Even then it might just be that after some time a component part need replacing rather than the whole canvas cover. The wooden frame or poles should last 20 years or longer if well cared for.

 

Can you help with Canvas Maintenance?

We are able to carry out annual maintenance for you, but most of our customers find it more cost effective and within their own abilities to do this themselves.  To clean areas of very dirty or mouldy canvas you can use a sailcloth cleaner like IOSSO Mould and Mildew Stain Remover. You can also give it a general clean all over the outside of the canvas using the same sort of product at the end of your season to remove any cast of greenish algae that may have accumulated. If the Tipi or Yurt is only upo for the summer season, let it dry out thoroughly before taking it down and storing it away in a dry place over the winter.

After a while, you might find that you need a bit more refurbishment: if you have damage due to vandalism, for example. We are always available to do repair work and offer replacement components for our Tipis. We can provide you with prices for individual components.

Repairs are assessed on an individual basis, and you'd also need to factor in the costs of getting the item to be repaired to our workshop. So we'd have a conversation with you at the time and probably get you to send a few photos across, and then we'd do a Quotation so you could look at the feasibility.

Sometimes a replacement is better value than a repair, and sometimes it's simpler than you think to do a repair yourself, so we find it best to do an assessment before committing to any course of action.

 

Ordering and Delivery

We are based overseas. Is there an indication of the estimated delivery charge?

We have delivered overseas. The cheapest option might be to send the Yurt or Tipi via courier and then an experienced team member would fly up to oversee the installation. If we do the transport ourselves we would charge £0.85 + VAT per mile plus any ferry costs and possibly an amount for food and accommodation en route.

 

What is the order to delivery time?

The order to delivery time on our Tipis and TriLodges is 2 – 4 weeks, and on our Yurts is generally 6 – 10 weeks. Please bear in mind that our completion time-frames are subject to change, depending on what confirmed orders we have in hand at any given time. We do tend to get very busy in the Spring and Summer seasons.

 

Can I have my Yurt/Tipi delivered?

You are welcome to collect the Tipi or Yurt from our premises, or we can deliver it for you. The cost for delivery is calculated at 85p + VAT per mile travelled (that is, round trip.) You can set it up yourself and we are happy to provide instructions for you, though most people prefer to have us deliver and install their Tipi or Yurt for them. The cost for that depends on a number variables such as the size of the Tipi or Yurt, the complexity of the installation, and how many people we need to send to get the installation completed in one day, allowing for the travel time. If you are very far from us, we may need you to cover costs for overnight food and lodgings. We will provide you with projected costs for installation and delivery before you confirm the order.

 

How do I order?

We ask for a 30% deposit before we commence work on any order. This may be paid via our website, or by Cheque, Bank Transfer, or Credit /Debit Card over the phone. If you need us to complete any forms to allow us to be registered with your organisation as a supplier, please forward them to us as soon as possible to facilitate the process. A further 60% is due upon completion of your Tipi or Yurt at our workshop, and needs to be before it is sent for installation. The final 10% is due upon completion of the installation. All goods remain property of Hearthworks until payment in full is received.